AiDOPWarehouse/server/Plugins/Admin.NET.Plugin.AiDOP/Service/S8/S8ManualReportService.cs

using Admin.NET.Plugin.AiDOP.Dto.S8;
using Admin.NET.Plugin.AiDOP.Entity.S0.Manufacturing;
using Admin.NET.Plugin.AiDOP.Entity.S0.Warehouse;
using Admin.NET.Plugin.AiDOP.Entity.S8;
using Admin.NET.Plugin.AiDOP.Infrastructure;
using Admin.NET.Plugin.AiDOP.Infrastructure.S8;
using Admin.NET.Plugin.AiDOP.Service.S8.Rules;
using Admin.NET.Plugin.ApprovalFlow.Service;
using Microsoft.Extensions.Logging;

namespace Admin.NET.Plugin.AiDOP.Service.S8;

public class S8ManualReportService : ITransient
{
    // S8-SEVERITY-FOLLOW-SERIOUS-STANDARDIZE-EXEC-1：业务枚举只保留 FOLLOW/SERIOUS。
    // 旧值 LOW/MEDIUM/HIGH/CRITICAL 仍可作为兼容输入（接收后由 S8SeverityCode.Normalize 归一）。
    private static readonly HashSet<string> AllowedSeverities = new(StringComparer.OrdinalIgnoreCase)
    {
        "FOLLOW", "SERIOUS",
        "LOW", "MEDIUM", "HIGH", "CRITICAL", // legacy compat
    };

    // S8-PROCESS-NODE-S1S7-ALIGN-1：process_node_code 当前阶段对齐 S1-S7 订单主流程。
    // 优先 module_code（已是 S1-S7），其次按 scene_code 反推；都无法识别则 null。
    // S8-PROCESS-NODE-MODULE-CODE-ALIGNMENT-EXEC-1：保留函数挂起待用——本阶段所有建单点不再调用，
    // 由 module_code 承担 S1-S7 主流程归属；未来引入更细流程节点（如 S2.PLAN / S6.WO_RELEASE）时恢复使用。
    private static string? ResolveProcessNodeCode(string? sceneCode, string? moduleCode)
    {
        if (!string.IsNullOrWhiteSpace(moduleCode) && S8ModuleCode.All.Contains(moduleCode))
            return moduleCode;
        var fromScene = S8ModuleCode.FromScene(sceneCode);
        if (!string.IsNullOrWhiteSpace(fromScene) && S8ModuleCode.All.Contains(fromScene))
            return fromScene;
        return null;
    }

    /// <summary>
    /// S8-EXCEPTION-CREATION-MODULE-CODE-FIX-1：建单 module_code 派生统一入口。
    /// 优先级：显式 module → hit module → 单模块 sceneCode（S1-S7）→ exception_type.scene_code。
    /// 严格 S1-S7 校验，不接受 legacy 复合 scene；最终无法确定时返回 null（caller 决定记日志或拒绝）。
    /// </summary>
    private async Task<string?> ResolveModuleCodeAsync(
        long tenantId,
        string? explicitModuleCode,
        string? hitModuleCode,
        string? sceneCode,
        string? exceptionTypeCode)
    {
        var byExplicit = S8ModuleCode.Normalize(explicitModuleCode);
        if (byExplicit != null) return byExplicit;

        var byHit = S8ModuleCode.Normalize(hitModuleCode);
        if (byHit != null) return byHit;

        var byScene = S8ModuleCode.FromCanonicalScene(sceneCode);
        if (byScene != null) return byScene;

        if (!string.IsNullOrWhiteSpace(exceptionTypeCode))
        {
            // S8-TENANT-ONLY-BATCH6：补租户谓词。原实现是 ClearFilter() + TypeCode 等值 + ORDER BY FactoryId DESC，
            // **一个作用域谓词都没有** —— 全库挑 factory_id 最大的那行，A 租户的 module 可能由 B 租户的配置决定。
            var typeRows = await _typeRep.AsQueryable().ClearFilter()
                .Where(t => t.TypeCode == exceptionTypeCode && t.Enabled
                         && (t.TenantId == tenantId || t.TenantId == S8ConfigScope.GlobalTenantId))
                .Select(t => new { t.TenantId, t.SceneCode })
                .ToListAsync();
            var typeScene = typeRows
                .OrderByDescending(t => t.TenantId != S8ConfigScope.GlobalTenantId)
                .Select(t => t.SceneCode)
                .FirstOrDefault();
            var byType = S8ModuleCode.FromCanonicalScene(typeScene);
            if (byType != null) return byType;
        }

        return null;
    }

    private readonly SqlSugarRepository<AdoS8Exception> _rep;
    private readonly SqlSugarRepository<AdoS8ExceptionTimeline> _timelineRep;
    private readonly SqlSugarRepository<AdoS8Evidence> _evidenceRep;
    private readonly SqlSugarRepository<AdoS8SceneConfig> _sceneRep;
    private readonly SqlSugarRepository<AdoS0DepartmentMaster> _deptRep;
    private readonly SqlSugarRepository<AdoS0LineMaster> _lineRep;
    private readonly SqlSugarRepository<AdoS8ExceptionType> _typeRep;
    // S8-AUTO-WATCH-DEPT-RESOLVE-1（P2）：自动建单部门 resolver 需读取 watch_rule.params_json 里的默认部门字段。
    private readonly SqlSugarRepository<AdoS8WatchRule> _ruleRep;
    private readonly ISqlSugarClient _db;
    private readonly UserManager _userManager;
    private readonly FlowEngineService _flowEngine;
    // S8-RULE-READINESS-1：租户部门合法性的唯一实现，与启用前的就绪门禁同源。
    private readonly IS8DepartmentScopeValidator _deptValidator;
    private readonly ILogger<S8ManualReportService> _logger;

    public S8ManualReportService(
        SqlSugarRepository<AdoS8Exception> rep,
        SqlSugarRepository<AdoS8ExceptionTimeline> timelineRep,
        SqlSugarRepository<AdoS8Evidence> evidenceRep,
        SqlSugarRepository<AdoS8SceneConfig> sceneRep,
        SqlSugarRepository<AdoS0DepartmentMaster> deptRep,
        SqlSugarRepository<AdoS0LineMaster> lineRep,
        SqlSugarRepository<AdoS8ExceptionType> typeRep,
        SqlSugarRepository<AdoS8WatchRule> ruleRep,
        ISqlSugarClient db,
        UserManager userManager,
        FlowEngineService flowEngine,
        IS8DepartmentScopeValidator deptValidator,
        ILogger<S8ManualReportService> logger)
    {
        _rep = rep;
        _timelineRep = timelineRep;
        _evidenceRep = evidenceRep;
        _sceneRep = sceneRep;
        _deptRep = deptRep;
        _lineRep = lineRep;
        _typeRep = typeRep;
        _ruleRep = ruleRep;
        _db = db;
        _userManager = userManager;
        _flowEngine = flowEngine;
        _deptValidator = deptValidator;
        _logger = logger;
    }

    /// <summary>
    /// S8-TENANT-ONLY-BATCH6：可信作用域收敛为租户。
    ///
    /// <para>原实现还要 <c>SysTenant.OrgId</c> 解析一个 factoryId，并在其 &lt;= 0 时**拒绝建单**
    /// （"当前租户尚未配置所属机构"）。那道门禁保护不了任何东西 —— 工厂号不是隔离维度 ——
    /// 却让一个只是没配机构的租户完全用不了主动提报。随 factory 一起去掉。</para>
    /// </summary>
    private long ResolveTrustedTenantId() => AidopTenantScope.ResolveOrThrow(_userManager);

    // S8-SLA-TIMEOUT-RUNTIME-1（P3）：按 exception_type.sla_minutes 计算 sla_deadline。
    // typeCode 空 / type 缺失 / sla_minutes <= 0 → 返回 null（不阻断建单，仅 LogWarning）。
    // 不写 timeout_flag；timeout_flag 已降级为 legacy 字段，当前超时由读端基于 sla_deadline + status 在线计算。
    // S8-P0-1-SCHEDULER-TRUSTED-SCOPE-1：补可信作用域谓词。
    // 原实现只有 ClearFilter() + TypeCode 等值 + ORDER BY FactoryId DESC，**没有任何租户/工厂谓词**，
    // 会在全库范围内挑「factory_id 最大」的那一行 —— 即 A 租户建单可能取到 B 租户的 sla_minutes。
    //
    // S8-TENANT-ONLY-BATCH6：判据收敛为「本租户覆盖 OR 平台默认」，precedence 改为「租户行优先」。
    // ORDER BY FactoryId DESC 必须一起改掉：本批之后租户覆盖行的 factory_id 恒为 0，
    // 继续按 factory 排序会让平台默认反超租户覆盖，SLA 静默用错口径。
    private async Task<DateTime?> ResolveSlaDeadlineAsync(long tenantId, string? exceptionTypeCode, DateTime createdAt)
    {
        if (string.IsNullOrWhiteSpace(exceptionTypeCode)) return null;
        var rows = await _typeRep.AsQueryable().ClearFilter()
            .Where(t => t.TypeCode == exceptionTypeCode
                     && (t.TenantId == tenantId || t.TenantId == S8ConfigScope.GlobalTenantId))
            .Select(t => new { t.TenantId, t.SlaMinutes })
            .ToListAsync();
        var slaMinutes = rows
            .OrderByDescending(t => t.TenantId != S8ConfigScope.GlobalTenantId)
            .Select(t => (int?)t.SlaMinutes)
            .FirstOrDefault();
        if (slaMinutes == null)
        {
            _logger.LogWarning("s8_sla_type_not_found exceptionTypeCode={TypeCode}", exceptionTypeCode);
            return null;
        }
        if (slaMinutes.Value <= 0) return null;
        return createdAt.AddMinutes(slaMinutes.Value);
    }

    // S8-AUTO-WATCH-DEPT-RESOLVE-1（P2）：自动建单部门解析顺序 hit → watch_rule.params_json default → 未归属。
    // 单字段独立解析（occurrence / responsible 各自走优先级）。任一字段最终为 null → 调用方按"throw 让 scheduler 跳过"处理。
    // 不允许写 0 作为最终值；不硬编码 1=质量部 / 2=生产部；不猜测业务对象部门派生（待后续增强）。
    // 协议常量：未归属部门 codename = D-UNASSIGNED；按 factory_ref_id 唯一存在；本批不创建该基线，缺失时 resolver 返回 null。
    private const string UnassignedDepartmentCode = "D-UNASSIGNED";

    private sealed class AutoWatchDeptResolution
    {
        public long? OccurrenceDeptId { get; set; }
        public long? ResponsibleDeptId { get; set; }
        public string OccurrenceSource { get; set; } = "failed";
        public string ResponsibleSource { get; set; } = "failed";
    }

    private async Task<AutoWatchDeptResolution> ResolveAutoWatchDepartmentsAsync(
        string path,
        long tenantId,
        long? hitOccurrenceDeptId,
        long? hitResponsibleDeptId,
        long? ruleId,
        string? ruleCode,
        string? moduleCode,
        string? sceneCode,
        string? exceptionTypeCode,
        string? sourceObjectType,
        string? sourceObjectId,
        string? relatedObjectCode,
        string? dedupKey)
    {
        var result = new AutoWatchDeptResolution();

        // S8-TENANT-ONLY-BATCH6：部门主数据的边界直接是**租户**，不再需要先解析「主数据在哪个 factory」。
        // 原来的三级 ResolveDepartmentFactoryRefIdAsync（trusted factory → 全局配置 → 唯一 D-UNASSIGNED 反推）
        // 整块删除：它存在的唯一原因是 S8 运营 factory 与部门主数据 factory 可能不是同一个号，
        // 而 factory 一旦不再是作用域，这个问题本身就不存在了。连带把 S8MasterData.DepartmentFactoryRefId
        // 这个全局单值配置从建单路径上摘掉——它在多租户下从来就无法正确取值。

        // 1) hit dept 优先（按租户校验）
        var occOk = await ValidateDeptInTenantAsync(hitOccurrenceDeptId, tenantId);
        var respOk = await ValidateDeptInTenantAsync(hitResponsibleDeptId, tenantId);
        if (occOk) { result.OccurrenceDeptId = hitOccurrenceDeptId; result.OccurrenceSource = "hit"; }
        if (respOk) { result.ResponsibleDeptId = hitResponsibleDeptId; result.ResponsibleSource = "hit"; }

        // 2) watch_rule.params_json 默认部门（按租户校验）
        if ((!occOk || !respOk) && ruleId.HasValue && ruleId.Value > 0)
        {
            var paramsJson = await _ruleRep.AsQueryable()
                .Where(x => x.Id == ruleId.Value)
                .Select(x => x.ParamsJson)
                .FirstAsync();
            var (paramsOcc, paramsResp) = ParseParamsDefaultDepts(paramsJson);
            if (!occOk && paramsOcc.HasValue)
            {
                if (await ValidateDeptInTenantAsync(paramsOcc, tenantId))
                {
                    result.OccurrenceDeptId = paramsOcc;
                    result.OccurrenceSource = "watch_rule_params";
                }
                else
                {
                    _logger.LogWarning(
                        "s8_auto_watch_default_dept_invalid path={Path} ruleId={RuleId} ruleCode={RuleCode} field=defaultOccurrenceDeptId value={Value} tenantId={TenantId} reason=not_in_tenant_or_inactive",
                        path, ruleId, ruleCode, paramsOcc, tenantId);
                }
            }
            if (!respOk && paramsResp.HasValue)
            {
                if (await ValidateDeptInTenantAsync(paramsResp, tenantId))
                {
                    result.ResponsibleDeptId = paramsResp;
                    result.ResponsibleSource = "watch_rule_params";
                }
                else
                {
                    _logger.LogWarning(
                        "s8_auto_watch_default_dept_invalid path={Path} ruleId={RuleId} ruleCode={RuleCode} field=defaultResponsibleDeptId value={Value} tenantId={TenantId} reason=not_in_tenant_or_inactive",
                        path, ruleId, ruleCode, paramsResp, tenantId);
                }
            }
        }

        // 3) 未归属部门 fallback（按租户查 D-UNASSIGNED）
        long? unassignedId = null;
        if (result.OccurrenceDeptId == null || result.ResponsibleDeptId == null)
        {
            unassignedId = await _deptRep.AsQueryable().ClearFilter()
                .Where(x => x.Department == UnassignedDepartmentCode && x.TenantId == tenantId && x.IsActive)
                .Select(x => (long?)x.Id)
                .FirstAsync();
            if (result.OccurrenceDeptId == null && unassignedId.HasValue)
            {
                result.OccurrenceDeptId = unassignedId;
                result.OccurrenceSource = "unassigned";
                _logger.LogWarning(
                    "s8_auto_watch_dept_unassigned_fallback path={Path} ruleId={RuleId} ruleCode={RuleCode} field=occurrence tenantId={TenantId} unassignedDeptId={UnassignedId} sourceObjectType={SourceObjectType} sourceObjectId={SourceObjectId} relatedObjectCode={RelatedObjectCode} dedupKey={DedupKey}",
                    path, ruleId, ruleCode, tenantId, unassignedId, sourceObjectType, sourceObjectId, relatedObjectCode, dedupKey);
            }
            if (result.ResponsibleDeptId == null && unassignedId.HasValue)
            {
                result.ResponsibleDeptId = unassignedId;
                result.ResponsibleSource = "unassigned";
                _logger.LogWarning(
                    "s8_auto_watch_dept_unassigned_fallback path={Path} ruleId={RuleId} ruleCode={RuleCode} field=responsible tenantId={TenantId} unassignedDeptId={UnassignedId} sourceObjectType={SourceObjectType} sourceObjectId={SourceObjectId} relatedObjectCode={RelatedObjectCode} dedupKey={DedupKey}",
                    path, ruleId, ruleCode, tenantId, unassignedId, sourceObjectType, sourceObjectId, relatedObjectCode, dedupKey);
            }
        }

        return result;
    }

    /// <summary>
    /// S8-TENANT-ONLY-BATCH6：部门必须属于当前租户且 active。
    /// S8-RULE-READINESS-1：判据本体已抽到 <see cref="S8DepartmentScopeValidator"/>，本处只做委派。
    ///
    /// <para><b>不要把判据搬回来。</b>启用前的就绪门禁与这里的运行时建单必须用同一份实现：
    /// 两份"看起来一样"的判断迟早分叉，而分叉的表现是最难查的那种 ——
    /// 启用检查通过、建单却失败，页面上只剩「已启用 / 成功 / 0 条异常」。</para>
    /// </summary>
    private Task<bool> ValidateDeptInTenantAsync(long? deptId, long tenantId) =>
        _deptValidator.ExistsInTenantAsync(deptId, tenantId);

    private static (long? Occurrence, long? Responsible) ParseParamsDefaultDepts(string? paramsJson)
    {
        if (string.IsNullOrWhiteSpace(paramsJson)) return (null, null);
        try
        {
            using var doc = System.Text.Json.JsonDocument.Parse(paramsJson);
            long? occ = ReadJsonLong(doc.RootElement, "defaultOccurrenceDeptId");
            long? resp = ReadJsonLong(doc.RootElement, "defaultResponsibleDeptId");
            return (occ, resp);
        }
        catch (System.Text.Json.JsonException) { return (null, null); }
    }

    private static long? ReadJsonLong(System.Text.Json.JsonElement root, string property)
    {
        if (root.ValueKind != System.Text.Json.JsonValueKind.Object) return null;
        if (!root.TryGetProperty(property, out var el)) return null;
        if (el.ValueKind == System.Text.Json.JsonValueKind.Number && el.TryGetInt64(out var v)) return v;
        if (el.ValueKind == System.Text.Json.JsonValueKind.String && long.TryParse(el.GetString(), out var sv)) return sv;
        return null;
    }

    /// <summary>
    /// 默认发生部门 = 该账号在本租户最近一次人工提报所选的发生部门（且该部门当前仍有效）。
    /// 只作前端表单初值；无历史 / 部门已停用 / 跨租户一律返回 (null, null)，不报错、不阻断页面。
    /// </summary>
    private async Task<(long? DeptId, string? DeptName)> ResolveLastReportedOccurrenceDeptAsync(long tenantId, long sysUserId)
    {
        if (sysUserId <= 0 || tenantId <= 0) return (null, null);

        var lastDeptId = await _rep.AsQueryable()
            .Where(x => x.TenantId == tenantId
                        && x.ReporterUserId == sysUserId
                        && x.SourceType == "MANUAL"
                        && x.OccurrenceDeptId > 0
                        && !x.IsDeleted)
            .OrderByDescending(x => x.Id)
            .Select(x => (long?)x.OccurrenceDeptId)
            .FirstAsync();
        if (lastDeptId is not > 0) return (null, null);

        // 部门可能事后被停用 / 归属改变；回填前按当前有效性复核一次。
        // ClearFilter：判据由本查询显式声明（tenant_id == 可信租户），不依赖全局 multi-tenant AOP。
        var dept = await _deptRep.AsQueryable().ClearFilter()
            .Where(x => x.Id == lastDeptId.Value && x.TenantId == tenantId && x.IsActive)
            .Select(x => new { x.Id, x.Department, x.Descr })
            .FirstAsync();
        if (dept == null)
        {
            _logger.LogInformation(
                "s8_manual_report_default_dept_stale sysUserId={SysUserId} tenantId={TenantId} deptId={DeptId}",
                sysUserId, tenantId, lastDeptId.Value);
            return (null, null);
        }
        return (dept.Id, string.IsNullOrWhiteSpace(dept.Descr) ? dept.Department : dept.Descr);
    }

    // TASK-002-RESET-DIMENSION-MODEL-DEV-2B：维度字段辅助。
    private static string? NormalizeOrNull(string? value)
    {
        if (string.IsNullOrWhiteSpace(value)) return null;
        var t = value.Trim();
        return t.Length == 0 ? null : t;
    }

    private static string? NormalizeStage(string? value)
    {
        var t = NormalizeOrNull(value);
        if (t == null) return null;
        return S8ModuleCode.All.Contains(t) ? t : null;
    }

    /// <summary>
    /// TASK-002-RESET-DIMENSION-MODEL-DEV-2B：自动建单时从规则复制维度三件套；规则缺失则按 rule_type 推断 rule_mechanism。
    /// </summary>
    private async Task<(string? StageCode, string? OrderFlowCode, string? RuleMechanism)> ResolveRuleDimensionsAsync(
        long ruleId, string? fallbackModuleCode, string? ruleType)
    {
        string? stageCode = null;
        string? orderFlowCode = null;
        string? ruleMechanism = null;
        if (ruleId > 0)
        {
            var row = await _ruleRep.AsQueryable()
                .Where(x => x.Id == ruleId)
                .Select(x => new { x.StageCode, x.OrderFlowCode, x.RuleMechanism, x.RuleType })
                .FirstAsync();
            if (row != null)
            {
                stageCode = NormalizeStage(row.StageCode);
                orderFlowCode = NormalizeOrNull(row.OrderFlowCode);
                ruleMechanism = NormalizeOrNull(row.RuleMechanism);
                ruleType ??= row.RuleType;
            }
        }
        stageCode ??= NormalizeStage(fallbackModuleCode);
        ruleMechanism ??= ruleType switch
        {
            "TIMEOUT" => "DATE",
            "OUT_OF_RANGE" => "VALUE_RANGE",
            _ => null,
        };
        return (stageCode, orderFlowCode, ruleMechanism);
    }

    /// <summary>
    /// 主动提报推断 ExceptionTypeCode：场景下取启用且 SortNo 最小的一条。
    /// baseline 异常类型当前 tenant_id=0/factory_id=0（全局基线），所以匹配条件为
    /// 本租户覆盖 OR 平台默认 (tenant_id = 0)。ClearFilter 兜底全局多租户过滤器。
    /// 找不到返回 null（保持兼容）。
    /// </summary>
    private async Task<string?> InferExceptionTypeCodeAsync(long tenantId, string sceneCode)
    {
        if (string.IsNullOrWhiteSpace(sceneCode)) return null;
        return await _typeRep.AsQueryable().ClearFilter()
            .Where(x => (x.TenantId == tenantId || x.TenantId == 0)
                     && x.SceneCode == sceneCode && x.Enabled)
            .OrderBy(x => x.SortNo)
            .Select(x => x.TypeCode)
            .FirstAsync();
    }

    /// <summary>
    /// TB001 异常提报审批流：自动监控 + 主动提报后软触发，失败仅 warn 日志，不阻断建单。
    /// S8-EXCEPTION-FLOW-TENANT-CONTEXT-1：统一走 FlowEngineService 的受信任租户重载，
    /// 传入 entity.TenantId（该异常自身已确认的归属租户，三个调用方——自动建单的后台 Job 路径
    /// 与手工提报的 HTTP 路径——均已在建单前完成租户解析，此处直接复用，不再依赖
    /// _userManager.TenantId 隐式取值；后台 Job 场景下 HttpContext 为 null 会导致其恒为 0。
    /// </summary>
    private async Task TryStartIntakeFlowAsync(AdoS8Exception entity)
    {
        try
        {
            await _flowEngine.StartFlow(new StartFlowInput
            {
                BizType = "EXCEPTION_REPORT",
                BizId = entity.Id,
                BizNo = entity.ExceptionCode,
                Title = $"异常提报 - {entity.ExceptionCode}",
                Comment = entity.SourceType == "AUTO_WATCH" ? "自动监控触发" : "主动提报触发",
                BizData = new Dictionary<string, object>
                {
                    ["sceneCode"] = entity.SceneCode ?? "",
                    ["exceptionTypeCode"] = entity.ExceptionTypeCode ?? "",
                    ["sourceType"] = entity.SourceType ?? ""
                }
            }, entity.TenantId);
        }
        catch (Exception ex)
        {
            // S8-S1-EXCEPTION-FLOW-SYNC-FIX-1：建单起流失败保持 best-effort（不阻断建单），但日志补齐可观测字段。
            _logger.LogWarning(ex,
                "TB001 异常提报审批流触发失败 ExceptionId={Id} ExceptionCode={Code} BizType=EXCEPTION_REPORT InitiatorId={Initiator} source={Source} scene={Scene} err={Err}",
                entity.Id, entity.ExceptionCode, _userManager.UserId, entity.SourceType, entity.SceneCode, ex.Message);
        }
    }

    public async Task<object> GetFormOptionsAsync()
    {
        var tenantId = ResolveTrustedTenantId();
        var scenes = await _sceneRep.AsQueryable()
            .Where(x => x.TenantId == tenantId && x.Enabled)
            .OrderBy(x => x.SortNo)
            .Select(x => new { value = x.SceneCode, label = x.SceneName })
            .ToListAsync();
        // ClearFilter：判据由本方法显式声明（tenant_id == 可信租户），不依赖全局 multi-tenant AOP 的当前行为。
        // S8-TENANT-ONLY-BATCH6：硬边界由 factory_ref_id 改为 tenant_id —— factory_ref_id=1000 横跨两个租户，
        // 原判据会把另一租户的部门 / 产线列进本租户的提报表单。
        var departments = await _deptRep.AsQueryable().ClearFilter()
            .Where(x => x.TenantId == tenantId)
            .OrderBy(x => x.Department)
            .Take(500)
            .Select(x => new { value = x.Id, label = x.Descr ?? x.Department })
            .ToListAsync();
        var lines = await _lineRep.AsQueryable().ClearFilter()
            .Where(x => x.TenantId == tenantId)
            .OrderBy(x => x.Line)
            .Take(500)
            .Select(x => new { value = x.Id, label = x.Describe ?? x.Line })
            .ToListAsync();

        // S8-SYSUSER-ONLY-1：默认发生部门改为「本人上一次提报选的部门」。
        //
        // 原实现是 SysUser → EmployeeMaster.sys_user_id → Employee.Department(字符串) → DepartmentMaster，
        // 整条链的第一跳就依赖员工绑定 —— 真库 1105 名员工只有 8 个绑了账号，
        // 也就是说这个"默认值"对 99.3% 的人从来没生效过。SysUser 侧不存在指向 DepartmentMaster 的关系
        // （SysUser.OrgId 指的是 SysOrg 公司/工厂树，与 DepartmentMaster 是两棵不相干的树），
        // 因此不用 SysOrg 硬凑一个近似值。
        //
        // 新口径只依赖 S8 自己的数据，且必须**同租户 + 部门当前仍有效**才回填；
        // 解析不到就返回 null，前端继续要求手动选择（与原行为一致，CreateAsync 的 dept>0 guard 不变）。
        var sysUserId = _userManager.UserId;
        var (defaultOccDeptId, defaultOccDeptName) = sysUserId > 0
            ? await ResolveLastReportedOccurrenceDeptAsync(tenantId, sysUserId)
            : (null, null);

        return new
        {
            scenes,
            // S8-SEVERITY-FOLLOW-SERIOUS-STANDARDIZE-EXEC-1：业务枚举 FOLLOW/SERIOUS 两档。
            severities = S8SeverityCode.Options(),
            departments,
            lines,
            materials = Array.Empty<object>(),
            defaultOccurrenceDeptId = defaultOccDeptId,
            defaultOccurrenceDeptName = defaultOccDeptName,
        };
    }

    public async Task<AdoS8ManualReportResultDto> CreateAsync(AdoS8ManualReportCreateDto dto)
    {
        var tenantId = ResolveTrustedTenantId();
        dto.TenantId = tenantId;
        // S8-TENANT-ONLY-BATCH6：factory_id 降级为兼容列，新建异常一律盖章 0（与规则供给、
        // 调度器自动建单同口径）。既有行不批量重写。
        dto.FactoryId = S8ConfigScope.GlobalFactoryId;
        if (string.IsNullOrWhiteSpace(dto.Title)) throw new S8BizException("标题必填");
        if (string.IsNullOrWhiteSpace(dto.SceneCode)) throw new S8BizException("场景必填");
        // S8-MANUAL-REPORT-DEPT-ZERO-GUARD-1（P0-B-3）：人工提报禁止 dept=0 入库。
        // 字段类型 long（非空），未填默认 0；guard 命中 <=0 直接拒绝，绝不转 null/默认部门/未归属。
        // 范围仅限本入口；自动建单（CreateFromWatchAsync/CreateFromHitAsync）的 ?? 0 风险归 P0-B-4。
        if (dto.OccurrenceDeptId <= 0) throw new S8BizException("发生部门不能为空，请选择有效发生部门");
        if (dto.ResponsibleDeptId <= 0) throw new S8BizException("处理部门不能为空，请选择有效处理部门");

        // S8-SEVERITY-FOLLOW-SERIOUS-STANDARDIZE-EXEC-1：白名单接受新值（FOLLOW/SERIOUS）+ 旧值兼容；
        // 通过 Normalize 写入 DB 一律为 FOLLOW/SERIOUS。
        var rawSeverity = string.IsNullOrWhiteSpace(dto.Severity) ? S8SeverityCode.Follow : dto.Severity.Trim();
        if (!AllowedSeverities.Contains(rawSeverity))
            throw new S8BizException($"严重度 {rawSeverity} 非法，仅允许 FOLLOW/SERIOUS");
        var severity = S8SeverityCode.Normalize(rawSeverity);

        // 提报人以服务端登录上下文为准，忽略前端传入；未登录上下文落 null。
        // S8-SYSUSER-ONLY-1：reporter 与 timeline operator 现在是同一个值、同一个 ID 空间，
        // 不再经 EmployeeMaster 换算（换不到就写 null 的那条静默失败路径随之消失）。
        var currentUserId = _userManager.UserId > 0 ? _userManager.UserId : (long?)null;

        // 主动提报无前端 type 字段，按场景兜底推断；保证不进"未分类"桶。
        var inferredType = await InferExceptionTypeCodeAsync(tenantId, dto.SceneCode.Trim());

        // S8-EXCEPTION-CREATION-MODULE-CODE-FIX-1：手工提报 module_code 严格按 S1-S7 派生；
        // dto 暂不携带显式 module_code，按 scene → exception_type.scene 链路降级。
        var resolvedModule = await ResolveModuleCodeAsync(
            tenantId: tenantId,
            explicitModuleCode: null,
            hitModuleCode: null,
            sceneCode: dto.SceneCode.Trim(),
            exceptionTypeCode: inferredType);
        if (resolvedModule == null)
        {
            _logger.LogWarning(
                "manual_report_module_code_unresolved sceneCode={SceneCode} exceptionTypeCode={TypeCode} title={Title}",
                dto.SceneCode, inferredType, dto.Title);
        }

        // S8-SLA-TIMEOUT-RUNTIME-1（P3）：CreatedAt 与 SlaDeadline 共用同一 now，避免漂移。
        var now = DateTime.Now;
        var slaDeadline = await ResolveSlaDeadlineAsync(tenantId, inferredType, now);
        var code = $"EX-{now:yyyyMMdd}-{Guid.NewGuid().ToString("N")[..8].ToUpperInvariant()}";
        var entity = new AdoS8Exception
        {
            TenantId = dto.TenantId,
            FactoryId = dto.FactoryId,
            ExceptionCode = code,
            Title = dto.Title.Trim(),
            Description = dto.Description,
            SceneCode = dto.SceneCode.Trim(),
            SourceType = "MANUAL",
            Status = "NEW",
            Severity = severity,
            PriorityScore = 0,
            PriorityLevel = "P3",
            OccurrenceDeptId = dto.OccurrenceDeptId,
            ResponsibleDeptId = dto.ResponsibleDeptId,
            // S8-SYSUSER-ONLY-1：reporter_user_id idspace = SysUser.Id（与 assignee/verifier/timeline 同）。
            ReporterUserId = currentUserId,
            ExceptionTypeCode = inferredType,
            ModuleCode = resolvedModule,
            // S8-PROCESS-NODE-MODULE-CODE-ALIGNMENT-EXEC-1：当前阶段 process_node_code 留空，
            // module_code 承担 S1-S7 主流程归属；process_node_code 留给未来更细流程节点。
            ProcessNodeCode = null,
            // S8-MANUAL-RELATED-OBJECT-FILL-1：手工提报支持自由文本关联对象编码（订单项/类订单项），
            // 空白归 null；不写 source_object_type / source_object_id / dedup_key（仍由自动监控链路独占）。
            RelatedObjectCode = string.IsNullOrWhiteSpace(dto.RelatedObjectCode) ? null : dto.RelatedObjectCode.Trim(),
            CreatedAt = now,
            // S8-SLA-TIMEOUT-RUNTIME-1：sla_deadline 由 exception_type.sla_minutes 决定；缺配置 → null。
            SlaDeadline = slaDeadline,
            IsDeleted = false,
            // TASK-002-RESET-DIMENSION-MODEL-DEV-2B：维度归属优先 DTO，缺省回退 module_code；rule_mechanism 固定 MANUAL_REPORT。
            StageCode = NormalizeStage(dto.StageCode) ?? resolvedModule,
            OrderFlowCode = NormalizeOrNull(dto.OrderFlowCode),
            RuleMechanism = "MANUAL_REPORT",
        };

        await _rep.AsTenant().UseTranAsync(async () =>
        {
            entity = await _rep.AsInsertable(entity).ExecuteReturnEntityAsync();
            await _timelineRep.InsertAsync(new AdoS8ExceptionTimeline
            {
                ExceptionId = entity.Id,
                ActionCode = "CREATE",
                ActionLabel = "创建",
                FromStatus = null,
                ToStatus = "NEW",
                OperatorUserId = currentUserId,
                ActionRemark = "主动提报",
                CreatedAt = DateTime.Now
            });
        }, ex => throw ex);

        await TryStartIntakeFlowAsync(entity);

        return new AdoS8ManualReportResultDto
        {
            ExceptionId = entity.Id,
            ExceptionCode = entity.ExceptionCode,
            TaskId = entity.Id
        };
    }

    /// <summary>
    /// G01-06：自动建单分支（非第二套创建主链）。
    /// 这是本服务内的自动监控建单路径，与 <see cref="CreateAsync"/> 并列，
    /// 复用同一仓储（_rep / _timelineRep）、同一事务边界、同一 ExceptionCode 生成规则、
    /// 同一时间线主链（ActionCode="CREATE"、ToStatus="NEW"）；仅差异点：
    ///  - SourceType 标识为自动监控来源
    ///  - 填入 SourceRuleId / SourceDataSourceId / SourcePayload / RelatedObjectCode 追溯
    ///  - ExceptionTypeCode 固定 EQUIP_FAULT（G-01 首版唯一映射）
    ///  - SceneCode 固定 S2（G-01 首版唯一场景，迁移后从 S2S6_PRODUCTION 切到单模块 S2）
    /// 不做补偿、重试、对账；失败由调用方接住。
    /// </summary>
    public async Task<AdoS8Exception> CreateFromWatchAsync(
        long tenantId,
        S8WatchHitResult hit)
    {
        // S8-TENANT-ONLY-BATCH6：工厂上下文不再是自动建单的前置条件。
        if (tenantId <= 0)
            throw new S8BizException("自动建单缺失有效租户上下文");
        if (hit.SourceRuleId <= 0 || string.IsNullOrWhiteSpace(hit.RelatedObjectCode))
            throw new S8BizException("自动建单缺失追溯键");

        // S8-SLA-TIMEOUT-RUNTIME-1（P3）：CreatedAt 与 SlaDeadline 共用同一 now。
        var now = DateTime.Now;
        var code = $"EX-{now:yyyyMMdd}-{Guid.NewGuid().ToString("N")[..8].ToUpperInvariant()}";
        var title = $"[自动] 设备 {hit.RelatedObjectCode} {hit.TriggerCondition} {hit.ThresholdValue}（当前 {hit.CurrentValue}）";
        // S8-EXCEPTION-CREATION-MODULE-CODE-FIX-1：固定 SceneCode=S2 + ExceptionTypeCode=EQUIP_FAULT，
        // 派生链路通过 ResolveModuleCodeAsync 严格按 S1-S7 走（结果稳定为 S2，但消除 FromScene 的 legacy 兼容路径）。
        var resolvedModule = await ResolveModuleCodeAsync(
            tenantId: tenantId,
            explicitModuleCode: null,
            hitModuleCode: null,
            sceneCode: S8SceneCode.S2,
            exceptionTypeCode: "EQUIP_FAULT");
        if (resolvedModule == null)
        {
            _logger.LogWarning(
                "auto_watch_module_code_unresolved sceneCode={SceneCode} exceptionTypeCode={TypeCode} ruleId={RuleId}",
                S8SceneCode.S2, "EQUIP_FAULT", hit.SourceRuleId);
        }
        // S8-AUTO-WATCH-DEPT-RESOLVE-1（P2）：部门解析顺序 hit → params → unassigned；resolver 失败 → throw。
        var deptResolution = await ResolveAutoWatchDepartmentsAsync(
            path: nameof(CreateFromWatchAsync),
            tenantId: tenantId,
            hitOccurrenceDeptId: hit.OccurrenceDeptId,
            hitResponsibleDeptId: hit.ResponsibleDeptId,
            ruleId: hit.SourceRuleId,
            ruleCode: hit.SourceRuleCode,
            moduleCode: resolvedModule,
            sceneCode: S8SceneCode.S2,
            exceptionTypeCode: "EQUIP_FAULT",
            sourceObjectType: null,
            sourceObjectId: null,
            relatedObjectCode: hit.RelatedObjectCode,
            dedupKey: null);
        if (!deptResolution.OccurrenceDeptId.HasValue || !deptResolution.ResponsibleDeptId.HasValue)
        {
            _logger.LogWarning(
                "s8_auto_watch_dept_resolve_failed path={Path} ruleId={RuleId} ruleCode={RuleCode} tenantId={TenantId} occSource={OccSource} respSource={RespSource} relatedObjectCode={RelatedObjectCode}",
                nameof(CreateFromWatchAsync), hit.SourceRuleId, hit.SourceRuleCode, tenantId,
                deptResolution.OccurrenceSource, deptResolution.ResponsibleSource, hit.RelatedObjectCode);
            throw new S8BizException($"自动建单部门解析失败：租户 {tenantId} 下 {UnassignedDepartmentCode} 未命中或 inactive");
        }

        var entity = new AdoS8Exception
        {
            TenantId = tenantId,
            // S8-TENANT-ONLY-BATCH6：兼容列，恒 0。
            FactoryId = S8ConfigScope.GlobalFactoryId,
            ExceptionCode = code,
            Title = title,
            Description = null,
            SceneCode = S8SceneCode.S2,
            // 首版自动监控建单来源标识（字符串值，先不抽常量类）。
            SourceType = "AUTO_WATCH",
            Status = "NEW",
            Severity = S8SeverityCode.Normalize(hit.Severity),
            PriorityScore = 0,
            PriorityLevel = "P3",
            // S8-AUTO-WATCH-DEPT-RESOLVE-1：经 resolver 严格校验后写入；不再使用 ?? 0 兜底。
            OccurrenceDeptId = deptResolution.OccurrenceDeptId.Value,
            ResponsibleDeptId = deptResolution.ResponsibleDeptId.Value,
            ReporterUserId = null,
            CreatedAt = now,
            // S8-SLA-TIMEOUT-RUNTIME-1：sla_deadline 由 exception_type.sla_minutes 决定（EQUIP_FAULT）。
            SlaDeadline = await ResolveSlaDeadlineAsync(tenantId, "EQUIP_FAULT", now),
            IsDeleted = false,
            // G-01 首版唯一异常类型映射（baseline 已迁后 EQUIP_FAULT 属 S2 制造协同场景）。
            ExceptionTypeCode = "EQUIP_FAULT",
            ModuleCode = resolvedModule,
            // S8-PROCESS-NODE-MODULE-CODE-ALIGNMENT-EXEC-1：当前阶段 process_node_code 留空，
            // module_code 承担 S1-S7 主流程归属；process_node_code 留给未来更细流程节点。
            ProcessNodeCode = null,
            // 追溯三件套（自动建单必填口径）。
            SourceRuleId = hit.SourceRuleId,
            // S8-STANDARD-DATASET-HARD-CUTOVER-1：物理数据源概念已不存在，此列不再写入。
            // 列本身保留：历史异常单里存着真实的旧数据源 Id，删列会让那段血缘无法解释。
            SourcePayload = hit.SourcePayload,
            RelatedObjectCode = hit.RelatedObjectCode,
        };

        // TASK-002-RESET-DIMENSION-MODEL-DEV-2B：从规则复制维度三件套。
        var (gWatchStage, gWatchFlow, gWatchMech) = await ResolveRuleDimensionsAsync(hit.SourceRuleId, resolvedModule, ruleType: null);
        entity.StageCode = gWatchStage;
        entity.OrderFlowCode = gWatchFlow;
        entity.RuleMechanism = gWatchMech;

        _logger.LogInformation(
            "s8_auto_watch_dept_resolved path={Path} ruleId={RuleId} ruleCode={RuleCode} tenantId={TenantId} occDeptId={OccDeptId} occSource={OccSource} respDeptId={RespDeptId} respSource={RespSource}",
            nameof(CreateFromWatchAsync), hit.SourceRuleId, hit.SourceRuleCode, tenantId,
            entity.OccurrenceDeptId, deptResolution.OccurrenceSource, entity.ResponsibleDeptId, deptResolution.ResponsibleSource);

        await _rep.AsTenant().UseTranAsync(async () =>
        {
            entity = await _rep.AsInsertable(entity).ExecuteReturnEntityAsync();
            await _timelineRep.InsertAsync(new AdoS8ExceptionTimeline
            {
                ExceptionId = entity.Id,
                ActionCode = "CREATE",
                ActionLabel = "创建",
                FromStatus = null,
                ToStatus = "NEW",
                OperatorUserId = null,
                ActionRemark = "自动建单",
                CreatedAt = DateTime.Now
            });
        }, ex => throw ex);

        await TryStartIntakeFlowAsync(entity);

        return entity;
    }

    /// <summary>
    /// R2 自动建单分支（TIMEOUT 等新 evaluator 走此路径）。
    /// 与 <see cref="CreateFromWatchAsync"/> 并列：复用同一仓储 / 事务 / 时间线 ActionCode；
    /// 差异点：消费 <see cref="S8RuleHit"/> 一份命中模型，把 R2 新列（DedupKey / LastDetectedAt /
    /// SourceRuleCode / SourceObjectType / SourceObjectId）落齐；ExceptionTypeCode 由 hit 自带，
    /// 不再硬编码 EQUIP_FAULT。RecoveredAt 本轮不写。
    /// 调用方负责前置检查 ExceptionTypeCode 是否在 baseline；本方法不再二次校验。
    /// </summary>
    public async Task<AdoS8Exception> CreateFromHitAsync(
        long tenantId,
        S8RuleHit hit)
    {
        // S8-TENANT-ONLY-BATCH6：工厂上下文不再是自动建单的前置条件。
        if (tenantId <= 0)
            throw new S8BizException("自动建单缺失有效租户上下文");
        if (hit.SourceRuleId <= 0 || string.IsNullOrWhiteSpace(hit.RelatedObjectCode))
            throw new S8BizException("自动建单缺失追溯键");

        var effectiveScene = string.IsNullOrWhiteSpace(hit.SceneCode) ? S8SceneCode.S2 : hit.SceneCode;
        // S8-EXCEPTION-CREATION-MODULE-CODE-FIX-1：R2 自动建单 module_code 派生统一走严格 S1-S7 链路；
        // hit.ModuleCode（evaluator 显式）→ rule/hit.SceneCode（当前 DB 100% S1-S7）→ exception_type.scene_code。
        var resolvedModule = await ResolveModuleCodeAsync(
            tenantId: tenantId,
            explicitModuleCode: null,
            hitModuleCode: hit.ModuleCode,
            sceneCode: effectiveScene,
            exceptionTypeCode: hit.ExceptionTypeCode);
        if (resolvedModule == null)
        {
            _logger.LogWarning(
                "auto_watch_hit_module_code_unresolved sceneCode={SceneCode} hitModule={HitModule} typeCode={TypeCode} ruleCode={RuleCode}",
                hit.SceneCode, hit.ModuleCode, hit.ExceptionTypeCode, hit.SourceRuleCode);
        }

        // S8-AUTO-WATCH-DEPT-RESOLVE-1（P2）：部门解析顺序 hit → params → unassigned；resolver 失败 → throw。
        var deptResolution = await ResolveAutoWatchDepartmentsAsync(
            path: nameof(CreateFromHitAsync),
            tenantId: tenantId,
            hitOccurrenceDeptId: hit.OccurrenceDeptId,
            hitResponsibleDeptId: hit.ResponsibleDeptId,
            ruleId: hit.SourceRuleId,
            ruleCode: hit.SourceRuleCode,
            moduleCode: resolvedModule,
            sceneCode: effectiveScene,
            exceptionTypeCode: hit.ExceptionTypeCode,
            sourceObjectType: hit.SourceObjectType,
            sourceObjectId: hit.SourceObjectId,
            relatedObjectCode: hit.RelatedObjectCode,
            dedupKey: hit.DedupKey);
        if (!deptResolution.OccurrenceDeptId.HasValue || !deptResolution.ResponsibleDeptId.HasValue)
        {
            _logger.LogWarning(
                "s8_auto_watch_dept_resolve_failed path={Path} ruleId={RuleId} ruleCode={RuleCode} tenantId={TenantId} occSource={OccSource} respSource={RespSource} sourceObjectType={SourceObjectType} sourceObjectId={SourceObjectId} dedupKey={DedupKey}",
                nameof(CreateFromHitAsync), hit.SourceRuleId, hit.SourceRuleCode, tenantId,
                deptResolution.OccurrenceSource, deptResolution.ResponsibleSource, hit.SourceObjectType, hit.SourceObjectId, hit.DedupKey);
            throw new S8BizException($"自动建单部门解析失败：租户 {tenantId} 下 {UnassignedDepartmentCode} 未命中或 inactive");
        }

        // S8-SLA-TIMEOUT-RUNTIME-1（P3）：CreatedAt 与 SlaDeadline 共用同一 now。
        var now = DateTime.Now;
        var code = $"EX-{now:yyyyMMdd}-{Guid.NewGuid().ToString("N")[..8].ToUpperInvariant()}";
        var slaDeadline = await ResolveSlaDeadlineAsync(tenantId, hit.ExceptionTypeCode, now);
        var entity = new AdoS8Exception
        {
            TenantId = tenantId,
            // S8-TENANT-ONLY-BATCH6：兼容列，恒 0。
            FactoryId = S8ConfigScope.GlobalFactoryId,
            ExceptionCode = code,
            Title = string.IsNullOrWhiteSpace(hit.Title)
                ? $"[自动] {hit.SourceObjectType} {hit.SourceObjectId}"
                : hit.Title,
            Description = null,
            SceneCode = effectiveScene,
            SourceType = "AUTO_WATCH",
            Status = "NEW",
            Severity = S8SeverityCode.Normalize(hit.Severity),
            PriorityScore = 0,
            PriorityLevel = "P3",
            // S8-AUTO-WATCH-DEPT-RESOLVE-1：经 resolver 严格校验后写入；不再使用 ?? 0 兜底。
            OccurrenceDeptId = deptResolution.OccurrenceDeptId.Value,
            ResponsibleDeptId = deptResolution.ResponsibleDeptId.Value,
            ReporterUserId = null,
            CreatedAt = now,
            // S8-SLA-TIMEOUT-RUNTIME-1：sla_deadline 来自 hit.ExceptionTypeCode 对应 sla_minutes。
            SlaDeadline = slaDeadline,
            IsDeleted = false,
            ExceptionTypeCode = hit.ExceptionTypeCode,
            ModuleCode = resolvedModule,
            // S8-PROCESS-NODE-MODULE-CODE-ALIGNMENT-EXEC-1：当前阶段 process_node_code 留空，
            // module_code 承担 S1-S7 主流程归属；process_node_code 留给未来更细流程节点。
            ProcessNodeCode = null,
            SourceRuleId = hit.SourceRuleId,
            // 同上：不再写 source_data_source_id，历史行的值原样保留。
            SourcePayload = hit.SourcePayload,
            RelatedObjectCode = hit.RelatedObjectCode,
            // R2 新列回填
            DedupKey = hit.DedupKey,
            LastDetectedAt = hit.DetectedAt,
            RecoveredAt = null,
            SourceRuleCode = hit.SourceRuleCode,
            SourceObjectType = hit.SourceObjectType,
            SourceObjectId = hit.SourceObjectId,
        };

        // TASK-002-RESET-DIMENSION-MODEL-DEV-2B：R2 自动建单同样从规则复制维度三件套。
        var (gHitStage, gHitFlow, gHitMech) = await ResolveRuleDimensionsAsync(hit.SourceRuleId, resolvedModule, ruleType: null);
        entity.StageCode = gHitStage;
        entity.OrderFlowCode = gHitFlow;
        entity.RuleMechanism = gHitMech;

        _logger.LogInformation(
            "s8_auto_watch_dept_resolved path={Path} ruleId={RuleId} ruleCode={RuleCode} tenantId={TenantId} occDeptId={OccDeptId} occSource={OccSource} respDeptId={RespDeptId} respSource={RespSource} sourceObjectType={SourceObjectType} sourceObjectId={SourceObjectId} dedupKey={DedupKey}",
            nameof(CreateFromHitAsync), hit.SourceRuleId, hit.SourceRuleCode, tenantId,
            entity.OccurrenceDeptId, deptResolution.OccurrenceSource, entity.ResponsibleDeptId, deptResolution.ResponsibleSource, hit.SourceObjectType, hit.SourceObjectId, hit.DedupKey);

        await _rep.AsTenant().UseTranAsync(async () =>
        {
            entity = await _rep.AsInsertable(entity).ExecuteReturnEntityAsync();
            await _timelineRep.InsertAsync(new AdoS8ExceptionTimeline
            {
                ExceptionId = entity.Id,
                ActionCode = "CREATE",
                ActionLabel = "创建",
                FromStatus = null,
                ToStatus = "NEW",
                OperatorUserId = null,
                ActionRemark = "自动建单(R2)",
                CreatedAt = DateTime.Now
            });
        }, ex => throw ex);

        await TryStartIntakeFlowAsync(entity);

        return entity;
    }

    // S8-TENANT-FACTORY-P0-CLOSURE-1：按 Id + 服务端可信作用域绑行，禁止裸 Id 读他租户异常。
    public async Task<AdoS8Exception?> GetAsync(long id)
    {
        var tenantId = ResolveTrustedTenantId();
        return await _rep.GetFirstAsync(
            x => x.Id == id && x.TenantId == tenantId && !x.IsDeleted);
    }

    // S8-TENANT-FACTORY-P0-CLOSURE-1：附件写入同样按可信作用域绑行，禁止裸 Id 往他租户异常挂附件。
    public async Task<AdoS8Evidence> AddAttachmentAsync(long id, AdoS8AttachmentCreateDto dto)
    {
        var tenantId = ResolveTrustedTenantId();
        var entity = await _rep.GetFirstAsync(
                x => x.Id == id && x.TenantId == tenantId && !x.IsDeleted)
            ?? throw new S8NotFoundException("异常不存在");
        if (string.IsNullOrWhiteSpace(dto.FileName) || string.IsNullOrWhiteSpace(dto.FileUrl))
            throw new S8BizException("附件名称和地址必填");

        var evidence = new AdoS8Evidence
        {
            ExceptionId = id,
            EvidenceType = string.IsNullOrWhiteSpace(dto.EvidenceType) ? "file" : dto.EvidenceType,
            FileName = dto.FileName.Trim(),
            FileUrl = dto.FileUrl.Trim(),
            SourceSystem = dto.SourceSystem,
            UploadedBy = dto.UploadedBy,
            UploadedAt = DateTime.Now,
            IsDeleted = false
        };
        await _evidenceRep.InsertAsync(evidence);
        return evidence;
    }
}